Ana Brant, Director of Global Guest Experience & Innovation has recently joined the show as a speaker. She will be discussing the role AI plays in the luxury service, especially in the hospitality industry.
Below you can download a range of articles written by Ana in the Harvard Business Review. The articles include:
- Everyone Says They Listen to Their Customers - Here's How to Really Do It
- The Best Luxury Servies Are Customized, Not Standardized
- Using an Algorithm to Figure Out What Luxury Customers Really Wan
- How Our Hotel Used Data to Make Our Laundry Service Glamourous