The Role AI plays in the Luxury Service Industry

Ana Brant, Director of Global Guest Experience & Innovation has recently joined the show as a speaker. She will be discussing the role AI plays in the luxury service, especially in the hospitality industry.

Below you can download a range of articles written by Ana in the Harvard Business Review. The articles include:

  • Everyone Says They Listen to Their Customers - Here's How to Really Do It
  • The Best Luxury Servies Are Customized, Not Standardized
  • Using an Algorithm to Figure Out What Luxury Customers Really Wan
  • How Our Hotel Used Data to Make Our Laundry Service Glamourous


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