When the topic of AI arises, people are quick to declare that artificial intelligence will lead to job loss because it will be able to perform the same function as an employee. Hold on, though, because new research is proposing otherwise. The research indicates that organizations putting money into intelligent, computerized self-teaching systems have a greater chance of generating jobs.
Capgemini, a well-recognized global consulting, technology and outsourcing firm, took a sample of 1,000 companies that are using AI-based platforms to see how the platform has affected employment.The researchers found that 80% of the companies have actually increased their total number of jobs. Further more, 67% of surveyed organizations claim there has been no decrease in job numbers solely due to the implementation of artificial intelligence.
With that being said, it's only the beginning of artificial intelligence technology. The AI that the top enterprises across industries are using today will probably seem outdated, minimal and basic given a few years time. Those that are predicting that the first companies to use machine learning platforms will only add value to human personnel, rather than over take human jobs, are so far on the right track.
Many studies are showing that artificial intelligence is already having a huge impact on overall business results. Of the 1,000 companies studied, 75% have claimed that thanks to artificial intelligence, their sales have increased by 10% or higher.
Artificial intelligence is said to positively impact customer service more than any other area. 73% of the companies agree that they can use artificial intelligence to create a greater customer experience, leading to higher customer satisfaction.
When speaking about the findings, Tom Ivory, Capgemini's head of strategic innovation said “the key takeaway is the fact that AI could lead us into arguably one of the biggest social and economic revolutions the world has ever seen. Something that came close was in 1900 when the automobile, telecommunications, the airplane and mass electrification all came together at once, radically changing the world from the late 1800s to the 1920s.”
Tom continued to point out the value in “reskilling” employees. He pointed out that businesses need to encourage employees to learn to do different tasks than they have learned in the past and adapt to the new technology if they want to successfully use AI to enhance business.